PASS GENESYS GCX-WFM EXAM IN FIRST ATTEMPT GUARANTEED!

Pass Genesys GCX-WFM Exam in First Attempt Guaranteed!

Pass Genesys GCX-WFM Exam in First Attempt Guaranteed!

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Tags: GCX-WFM Test Assessment, Exam GCX-WFM Practice, GCX-WFM Exams Training, Real GCX-WFM Questions, GCX-WFM Reliable Test Objectives

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Genesys GCX-WFM Three formats

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which setting in a work plan is configured to define the tasks agents perform during their shifts?
Response:

  • A. Adherence Tracking
  • B. Activity Codes
  • C. Schedule Settings
  • D. Shift Configuration

Answer: B


NEW QUESTION # 65
Which component in the Schedule Editor helps create load-based schedules?
Response:

  • A. Call Volume Manager
  • B. Shift Optimizer
  • C. Activity Code Editor
  • D. Schedule Generator

Answer: D


NEW QUESTION # 66
What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: D


NEW QUESTION # 67
What is the forecast source data used for in Genesys Cloud?
Response:

  • A. To predict future call patterns based on historical data
  • B. To analyze agent performance trends
  • C. To provide real-time call metrics
  • D. To create backup schedules for agents

Answer: A


NEW QUESTION # 68
Which action can be taken if an agent's time-off request does not meet scheduling needs?
Response:

  • A. Assign the request to the agent's supervisor for review
  • B. Approve the request and adjust forecast data
  • C. Automatically apply adherence penalties
  • D. Deny the request and provide feedback on availability

Answer: D


NEW QUESTION # 69
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